Refund and Returns Policy

Last updated: August 3, 2026

Refunds

We do not offer refunds on any purchase, without exception. What we do offer, within the window below, is an exchange or in-store credit.

We know that is stricter than a chain store. We are a small family bench shop, and most of what leaves here has been sized, set, or made for a specific person. Please ask us anything you are unsure about before you buy - we would much rather spend the time up front than have you end up with a piece that is not right.

Exchanges and in-store credit

You have 15 days from the date of purchase to bring an item back for exchange or in-store credit. To qualify:

• You must have the original sales receipt. We cannot process an exchange without it.
• The item must be in new, unused condition.
• The item must not have been worn, damaged, or modified.

If the piece you exchange for costs more, you pay the difference. If it costs less, the balance is issued as in-store credit.

What is not eligible

Some pieces are made or altered specifically for you, and that work cannot be undone. The following cannot be exchanged or credited:

• Custom-made orders, including anything configured in our ring builder
• Special-order items
• Engraved jewelry
• Merchandise that has been worn
• Items that have been damaged or modified after purchase
• Gift cards

Once a ring is engraved or sized to your finger it is no longer a stock piece and cannot go back into inventory. If you are unsure about a size or a specification, call us before you order and we will help you get it right the first time.

Repair work

Repairs carry a 90-day warranty covering the specific area we repaired, and that area only. The warranty does not extend to other parts of the piece, to later damage, or to work performed by another jeweler.

There is no warranty on hollow chains. Hollow chain is thin-walled and cannot be relied on to hold a joint under normal wear. We will tell you before we begin if your piece falls into this category.

We are not responsible for jewelry left with us for more than 90 days. We will contact you when your piece is ready - please collect it promptly.

How to start an exchange

1. Call us at (405) 719-2535 or come by the store within 15 days of your purchase date.
2. Bring your original sales receipt and tell us what you would like to exchange. We will confirm the item qualifies.
3. If you need to ship an item back to us, speak to us first and use a tracked and insured service - the item is your responsibility until it reaches us. Return shipping is paid by the customer, and original shipping charges are not refunded.

Please do not send anything back before speaking with us. Items received without prior contact can be delayed.

Custom-built rings

Custom rings are collected in store rather than shipped, which gives us the chance to check the fit and finish with you before you take it home. If something is not right at that point, tell us while you are there and we will put it right. Once collected, custom work is final.

Questions

Call (405) 719-2535, Monday to Friday, 9:30 AM to 5:30 PM, or visit us at 13316 S Western Ave, Ste L, Oklahoma City, OK 73170. We would rather talk it through than have you sit with a piece you are unhappy with.