Local Guide1 review
Absolutely wonderful, efficient and helpful service. Robert was very kind and friendly. Texted me when my ring was ready. Sized it perfectly and even cleaned it for me. Completely above and beyond my expectations. I was very happy and pleased with the care of my ring, the way it shined, the convivial and clean atmosphere and establishment, as well as the efficient and friendly service. We even talked about our kids, which was very down to earth, refreshing and personable. The prices are fair and affordable. Wonderful place to have your jewelry needs met. Thank you Journey Jewelers. I will see you soon when my ring needs a cleaning or I need a gift for a loved one. Your items are beautiful. Your business fantastic. Your service amazing. 💚
They were able to get my fiancés ring resized the same day! They even cleaned the engagement ring, all at a very reasonable price. The people working there are great and easy to talk with. Very sincere and real. I look forward to taking them the next jewelry piece I need done. Also, a plus that their location isn’t crammed into 19th St.
I recently took a ring in to get sized. The customer service was great, they had competitive pricing, they offer a student discount and my ring was ready when promised. I will continue to go back and I would recommend this place to anyone. I was very happy with my experience.
ring and look forward to your next visit.
I bought a ring and took it there to get sized, and the ring came out amazing! It fits perfectly! The price is awesome with the great customer service and experience you get with them! I would definitely recommend this jewelry store to anyone!
About a week ago, I had the brilliant (insert laughing face here) thought to move my highly customized engagement ring from my ring finger (where it sat loosely) to my index finger to keep it safe while unpacking. I was worried I would loose the ring in all the boxes and thought placing it on a larger finger was my safest option. Well the ring certainly wasn’t going anywhere…in fact in was thoroughly stuck! I cou…ld not get the ring off and was beginning to panic because my finger was starting to hurt. I tried every trick in the book (windex, floss, icing the finger, taking advil,…everything just shy of cutting my darn finger off!) but it was thoroughly stuck. I came in absolutely desperate and these folks were so incredibly kind! The gently helped cut my beautiful ring off and, despite their best efforts, one of my truquoise stones fell off later on (this was no fault of their own. I knew that because of the force needed to pry the ring from my finger, this was very likely to happen). I was devastated and so concerned that I had trashed my ring completely. The kindly laid out a plan for me as to how they would not only repair the cut in my ring with new gold, they would resize it to properly fit my finger AND replace all of the damaged turquoise on my ring.
Today I received word that my ring was done and I anxiously drove to retrieve it. My ring looks stunning and you can barely tell that there was any damage at all! It fits like a glove now on my CORRECT finger (no more switching fingers for this lady!) and has such a lovely gleam to it. I am very greatful for all of their hard work, attention, and communication throughout this whole process.